Absolutely the worst financial institution with whom I have EVER worked.
Put my BMW up for sale locally, two days later had a buyer meet me with cash to buy it. We completed the sale; I went to my credit union and obtained a cashier's check (certified funds) for the payoff amount and sent it immediately to BMW Financial.
They claim it took 8 days to reach them by USPS, which is a lie. Phoenix to Chicago is at most a 4 day trip. My fault for not sending it overnight mail. Finally received the funds and admitted it on day 8. Two days later, no release of lien (which is electronic). Now, they claim they have to "hold" the funds for 5 days before sending the release of lien to their "vendor", who will take another 1-2 days to even send the release in. So all told, it will be almost 30 days from the day I mailed the payoff in until they release their lien.
Do yourself a favor and go to your local credit union. Sales such as this would be done and over with on the same day transacted. BMW Financial will do nothing to assist and everything to attempt to ruin your sale to a private party. They stated to me several times, that they really do not care at all one way or the other. I will never work with them again under any circumstances. I've purchased several cars and motorcycles through them. Never again. Absolutely the worst people to work with.Show More